FAQ

FAQ

Q. What is your shipping time?
A. We ship by express courier within 48hrs of purchase. Metro areas are next day delivery while regional or remote areas take 2-3 working days. Our couriers do not deliver to PO Boxes. Large items over 5kgs are shipped by road freight and will take up to 7 days for delivery

Q. What about returns and exchanges?
A. We accept returns and exchanges within 14 days of purchase. Items must returned in as new state, unused and with tags attached or packaging intact. We are not responsible for return postage costs unless item is faulty.

Q. Can you send a gift directly to the recipient?
A. Yes we are happy to send gifts directly to the recipient, We deliver to the 'Shipping Address' please notify us on checkout that this is a gift and leave a personal message to put in the parcel. We will leave out billing information and remove pricing. We also have a gift wrap service and cards available for purchase which we can add your personal message to.